Refund policy

At KulVeda, we want you to have a satisfying shopping experience. We understand that there may be instances where you need to return or exchange a product. Please read our return and refund policy carefully to understand the guidelines and procedures.

  1. Return Eligibility:
    • You can initiate a return or exchange within 5 days of receiving the product.
    • Products eligible for return or exchange include defective items or orders with incorrect products.
    • We also accept partial returns, where you can request a return for one or more products within your order.
  2. Return Process:
    • To initiate a return or exchange, please contact our Customer Support team via email at care@kulVeda.com within 5 days of receiving your order.
    • Provide your order ID details and clearly state your request for return, replacement, or refund. Kindly attach an image of the product, showing the batch number, and include the invoice for our reference.
    • Our Customer Support team will guide you through the return process and provide you with instructions for returning the product.
  3. Packaging and Condition:
    • Please ensure that the returned products are in their original packaging with intact seals, labels, and barcodes.
    • We recommend using the original packaging or suitable packaging to protect the product during return shipping.
    • Damaged or altered products may not be eligible for a refund or exchange.
  4. Refund Process:
    • Once we receive the returned products, we will inspect them to ensure they meet the return eligibility criteria.
    • If the returned products are approved, we will initiate the refund process within 2-5 business days.
    • The refund will be processed to the original payment method used for the purchase (credit/debit cards, net banking, etc.).
    • Please note that the refund may take additional time to reflect in your account, depending on your payment provider’s policies.
  5. Non-Returnable Items:
    • Certain items, such as discounted vouchers, are one-time use only and shall be considered used even if the order is canceled.

We strive to provide excellent customer service and ensure your satisfaction with our products. If you have any questions or need assistance with the return or refund process, please contact our Customer Support team. We are available to assist you and address any concerns.